We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, you may request a refund within 30 days of receiving your order, subject to the conditions below.
To be eligible for a refund, items must be unused, in the same condition that you received them, and in the original packaging. Several types of goods are exempt from being returned, including perishable goods, custom products, and personal care items.
Non-returnable items include gift cards, downloadable software, and certain health and personal care items. Please check the product description for specific return restrictions.
To initiate a return, you must contact our customer service team with your order number and details about the item you wish to return. We will provide instructions on how to proceed.
You are responsible for paying the shipping costs for returning your item, unless the return is due to our error (e.g., wrong item shipped or defective product).
If you are returning an item because it is defective or damaged, please notify us within 48 hours of delivery. We may require photographs to assess the damage.
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 7–10 business days and credited to your original payment method.
Late or missing refunds may occur due to bank processing times. If you haven’t received your refund after 15 business days, please contact us.
If you received a refund but the amount credited is incorrect, please reach out to us immediately so we can rectify the issue.
Sale items are generally non-refundable, unless otherwise stated. Only regular-priced items may be refunded.
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us to arrange an exchange.
Gift cards purchased from our site are non-refundable and cannot be exchanged for cash.
If you received a product as a gift and wish to return it, you will be issued a store credit for the value of the returned item.
Refunds for international orders are subject to the same conditions, but shipping costs are non-refundable and you will be responsible for return shipping.
We reserve the right to refuse a refund if the returned item shows signs of wear, damage, or misuse beyond what is necessary to inspect its condition.
Custom or personalized items cannot be returned unless they arrive defective or damaged.
Items purchased through promotional bundles may be subject to special return conditions. Please refer to the specific offer details.
To complete your return, we require a receipt or proof of purchase. Please retain your order confirmation email.
We encourage you to use a trackable shipping service for returns, as we cannot guarantee receipt of your returned item.
If you have any questions regarding our refund policy, please contact us using the information below.
